Our Contact Details
Name: ViA Equine Limited
Registered Address: ViA Equine Limited, 14A Albany Road, Weymouth, Dorset, DT4 9TH
Phone: 07385 847 675
For all GDPR queries please email firstname.lastname@example.org or call 07385 847 675
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
At ViA Equine we are committed to protecting, respecting your privacy and transparent in everything we do. This Policy explains when and why we collect personal information about people who visit our website or request information. This explains how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
What type of information we have
When you place an order with us we collect certain information, which is required to allow us to process your order. This includes your personal details, order details and details of your address/ addresses. We imply that you consent to our collecting such information, in order to process your order and using it for that specific reason only. We retain historical data to comply with UK laws and in order to make contact if and when there is ever a need to recall a product.
You can choose to sign up for our newsletters and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using the contact method/s you selected, which may include post, telephone and email. This contact method can be stopped at any time by ‘unsubscribing’ or updating your preferences, once you have logged in.
When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We will keep your information for as long as it is reasonably necessary for these purposes.
What we do with the information we have
We use personal information about you in connection with the following purposes:
- to provide you with the information, products and services that you requested from us.
- to complete any transaction you are undertaking with us.
- to carry out our obligations arising from any contracts entered into you and us;
- to administer any promotion or competition that you enter via our website(s); and
- to allow you to participate in interactive features of our service, when you choose to do so.
- To meet a legal or statutory obligation;
How we store your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
We will hold your data for no longer than we need it for, or if you have advised you wish us to delete it or we have a legal reason such as tax purposes. We aim to keep your data no longer than 5 years in all other cases.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the below contact details if you wish to make a request.
Name: ViA Equine Limited
Address: ViA Equine, 14A Albany Road, Weymouth, Dorset, DT4 9TH
Phone: 07385 847 675
Cookies are used to ensure you have the best experience on our website.
Cookies are small files, which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer.
Our website will notify you of when you are receiving a cookie, and you will be asked whether you want to accept or decline it.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- For website administration
- Website operations. These include, but are not limited to, registered users and loyalty scheme, wish lists and the shopping cart.
- Website analytics and reporting. Cookies enable us to assess the number of visitors our site receives and how they move around our website. We are then able to use this information to improve the efficiency and user experience of our site.
- Completing the user’s current activity
- Research and development
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, through our payment gateway, we are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a mandatory requirement for any business taking card payments.
Your information supplied is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure. PCI-DSS compliance helps ensure the secure handling of credit card information by our store and its service providers.
All our data is held in our databases, stored on a secure server behind a firewall.
We will only send you email messages if you have opted to receive them. If you choose to receive our mailings, we ensure that we will only send you details about items and promotions which we think will be of interest to you. You can unsubscribe from ViA Equine Limited emails at any time by clicking on the link found at the bottom of every email or by updating your account preferences.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113